FREE cancellation in case of new lockdown!

26 June 2020 by Sunwise Bonaire - Reading time: < 1 minute

In consultation with our homeowner clients, we offer our guests, if the airspace of Bonaire closes again for aircraft from the country where the guest comes from, to opt for cancellation of the accommodation free of charge, or for rescheduling the dates.

We rescheduled over 80 reservations

After the unexpected outbreak of COVID-19, the disease caused by the new coronavirus SARS-CoV-2 and the subsequent ‘lockdown’, the closing of the airspace of Bonaire and the exclusion of the cruise ships, we have, in consultation with our guests, rescheduled around 80 reservations to a later date.

Cancelation policy after June 30, 2020

Now that the borders of Bonaire will be reopened on 1 July, and the various airlines will restart their services on Bonaire, we receive increasingly more questions about our cancellation policy, should a second wave of corona infections occur and Bonaire again becomes inaccessible for tourists (*).

In consultation with our clients, we therefore offer everyone (**) who books to, if the airspace of Bonaire closes again for aircraft from the country where the guest comes from, opt for free cancellation of the accommodation, or to reschedule the dates.

(*) Free cancellation is possible once the relevant airline has suspended all flights on or around the arrival and / or departure date, because Bonaire closed its airspace.
(**) This rule applies for reservations made after June 30, for travel dates to January 1st. 2021 and for now only for travelers from the Netherlands, Belgium, Luxembourg, Germany and France, because they can start traveling to Bonaire again, on 1 July. As soon as tourists from other countries are allowed to return to Bonaire, we will further expand this relaxed cancellation policy.

4 responses to "FREE cancellation in case of new lockdown!"
  1. Heike Suekama says:

    I am piggybacking on Sue’s question. Since my party is also from the USA, and it’s not a country that is currently open to travel to Bonaire, I would not be part of the cancellation policy? What kind of protection do I have in case A. Bonaire doesn’t open to the USA, B. if I book now, the country opens and then shuts down again?

    we are looking to travel 12/5 to 12/12 for 5 and another family with us from 12/5 to 12/9 or 12/10 depending on minimum stay.

    Please advise,
    Heike

    1. Hi Heike, thank you for your comment! To answer your question: our guests from countries that are not yet allowed to travel to Bonaire are allowed to make a reservation anyway, but in case that they won’t be able to travel (yet) at the time of their vacation, we offer them to reschedule their booking. We think this is fair to both our homeowner clients and the guests that are able to travel to Bonaire already, that are looking for a free spot in the calendar (especially in high-season, December).

  2. Susa Whitfill says:

    So if the US is not allowed to go to Bonaire when I travel in December I will be able to cancel the reservation? I made reservations prior to June.

    Regards
    Sue Whitfill

    1. Hi Sue, yes you made your reservation in May already plus I think I know you’re from one of the so called ‘high risk countries’. The free cancelation policy unfortunately is only for reservations made after June 30 and for our guests originating in one of the countries as mentioned in the article above.
      All our other guests won’t lose their down payment though, because we offer them free rescheduling of their reservation!

      We hope that suits you and we’re looking forward to your arrival on Bonaire!

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